Shipping

We’re just two sisters packing orders between tea breaks and book hangovers—so thank you for your patience and your support!

Processing Time: Orders are packed and shipped within 3-5 working days.

Shipping Carriers: We currently ship via [Royal Mail / Evri with standard or tracked delivery.

Delivery Times:

  • UK: 2–5 working days after dispatch

  • Europe: COMING SOON

  • Rest of World:COMING SOON

Please note: Delivery times are estimates and may vary depending on location and customs.

Lost or Delayed Orders: If your order hasn't arrived after 15 working days, please contact us at with your order number, and we’ll help you sort it out.

Returns& Exchanges

We totally get it—sometimes the vibe just isn’t right. If you need to return or exchange an item, we’re here for it.

Returns:

  • We accept returns within 14 days of delivery.

  • Items must be unworn, unwashed, and in their original condition.

  • Customer is responsible for return shipping costs unless the item is faulty.

Exchanges:

  • Want a different colour or slogan? Let us know—we’ll do our best to make it happen.

To Start a Return: Email us at with your order number and reason for return. We’ll reply with next steps.

Privacy Policies

We value your trust, and we don’t mess around with your data.

What We Collect:

  • Name

  • Email address

  • Shipping/billing address

  • Payment details (via secure third-party processors only)

Why We Collect It:

  • To fulfill your order

  • To contact you with updates (if you opted into our newsletter)

  • To improve your browsing experience (via cookies)

Third-Party Services:

  • Our store runs on [Shopify/Squarespace/etc.]

  • Payments handled through [Stripe/PayPal]

  • Email marketing via [Mailchimp/Substack/etc.]

Your Rights: You can request access to, update, or delete your personal data by contacting us at.

We don’t sell your info. Ever.

Terms & Conditions

Overview
The Swoon Society is a UK-based small business run by sisters Emily and Ella. When you make a purchase from our shop, you agree to the following terms:

Product Descriptions: We do our best to accurately describe all products. Colours may vary slightly from screen to screen.

Pricing: All prices are listed in GBP. Prices and availability may change at any time.

Payment: Secure payments are processed through third-party providers. We never see your full card details.

Intellectual Property: All designs, slogans, photos, and content on this site belong to The Swoon Society unless otherwise stated. Please don’t use them without permission.

Liability: We are not liable for any indirect, incidental, or consequential damages related to your use of our site or products.

Need help? Got a question? Just want to swoon with us?

Email us anytime at — we’re here for you.

With love, Emily & Ella
The Swoon Society